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Frequently asked questions

Question: What happens if the estimate of the shipment weight in lbs is incorrect?
Answer: You will be billed / charged based on the shipments actual weight and actual dimensions (or the greater of the two). If The Company provided a rate based on 300lbs and the actual weight of the shipment once the carrier picks the shipment up is 500lbs then the additional cost for this shipment will be added to the final invoice, or automatically charged to the credit card if it was a pre-paid shipment.